Azimfamily Azimfamily: KPJ Damansara Specialist Hospital

KPJ Damansara Specialist Hospital

                                        OLEH MUHAMMAD ZHAFRI AZIM

KPJ Healthcare Berhad (KPJ) is listed on the Main Market of Bursa Malaysia Securities Berhad and is today the leading healthcare service provider in Malaysia. Operating the country's largest private healthcare network with 25 private specialist hospitals, we also have strategic investments via two hospitals in Jakarta, Indonesia; one hospital in Bangkok, Thailand; a hospital in Dhaka, Bangladesh; and an aged care and retirement resort in Brisbane, Australia.

As the healthcare arm of Johor Corporation (JCorp), the Johor state-owned development corporation, KPJ has now served the community for more than 33 years since the opening of our first hospital in Johor Bahru in 1981. Today, our network of hospitals spans almost every state in Malaysia and has a combined bed capacity of almost 3,000 operating beds. Our hospitals serve more than 2.6 million patients annually, and in 2013 alone treated over 2.4 million outpatients and more than 260,000 inpatients.

KPJ's workforce today comprises more than 10,000 employees who support the services provided by more than 1,000 medical consultants specialising in various disciplines.

As a progressive healthcare provider, the Group is committed to investing in leading edge equipment and state-of-the-art medical technology in our effort to provide positive patient experiences as well as enhance medical and surgical outcomes.

Through KPJ Healthcare University College (KPJUC), we are fulfilling the academic and career ambitions of individuals as well as fulfilling the healthcare industry's requirements for medical specialists, skilled nurses and allied healthcare professionals.

Our commitment to quality and compassionate care has also attracted many local and foreign patients from all over the globe. KPJ's foray into the medical tourism segment continues to gain solid ground on the back of aggressive marketing strategies in Asia, the Middle East, Australia and more recently, East Africa.
Customer trust in KPJ is evidence of the Group's good operational performance and quality initiatives.

In fiscal 2007, KPJ successfully earned its first annual billion-ringgit turnover (with revenue totalling RM1.11 billion that year). New record highs were achieved in subsequent years, with revenue rising to RM1.27 billion, RM1.46 billion, RM1.65 billion and RM1.91 billion in 2008, 2009, 2010 and 2011 respectively. In 2012, we surpassed the RM2.0 billion mark for the first time ever with revenue reaching a high of RM2.10 billion. In 2013, KPJ's revenue reached an all-time high of RM2.33 billion while we turned in profit before zakat and tax of RM159.5 million, marking the continuation of our sterling track record.

For this relentless pursuit of operational excellence and high standards of healthcare, as well as our commitment to forging good stakeholder relationships, we were accorded several awards and accolades in 2013. These included the Best Managed Company Awards (Best Small Cap Company) from AsiaMoney; the Global Excellence in Management Awards (Excellence in Healthcare Management) from the Malaysian Institute of Management; the Corporate Governance Industry Excellence Award for Healthcare from the Minority Shareholders Watchdog Group; and the Malaysia Excellence Awards (Healthcare Service Provider) from Frost & Sullivan; and a Corporate Social Responsibility award from Advertising + Marketing Magazine's inaugural Marketing Excellence Awards 2013.

Another key focus area is the emphasis on patient safety throughout the length and breadth of our operations. To date, KPJ's hospitals have received recognition from accreditation bodies such as the Malaysian Society for Quality in Health (MSQH) and Joint Commission International (JCI). Our hospitals also continue to obtain certifications such as the Integrated Management System (IMS) that integrates and emphasises the Quality Management (MS ISO 9001:2000), Environment (MS ISO 14001:2004) and Occupational Safety and Health (OSHAS 18001:1999) Systems, as well as ISO, and SIRIM certification.
To date, 14 KPJ hospitals have been accredited by the MSQH while 4 hospitals have received JCI accreditation.

As a responsible corporate citizen, KPJ also reaches out to the community through public health screening sessions, health talks and other events. We continue to touch the lives of the impoverished and underprivileged in communities through our management of the Klinik Wakaf An-Nur (KWAN) initiative which has served more than 960,000 patients since the inception of the first KWAN charity clinic in Johor in 1998. Today, the KWAN network encompasses 1 hospital in Johor, 19 clinics throughout Malaysia, as well as 2 mobile clinics in Johor and Selangor.

Ensuring the GROWTH AND STRENGTH of KPJ over the years through creative and innovative strategies has enabled the organisation to move forward